Terms & Conditions

ORDERING INFO

All jewellery is handmade to order.

You will receive a confirmation of your purchase within 24 hours. Orders typically take 2-5 business days to make, please factor in this time in addition to shipping estimates. 

PRICING

Our prices are quoted in US dollars. 

At the final payment page, the price will be displayed and charged in US dollars. Your credit card company will convert that amount based on the day’s current exchange rate. Visit http://www.xe.com/ for up-to-date rates.

TAXES

Taxes will be added according to your shipping address. (Canada-Wide)

REPAIR POLICY

Items purchased from dexterandmonkeyjewelry.com

For all repair inquiries, please email info@dexterandmonkeyjewelry.com. Please include your name, description of the repair required, photo of the damage, and proof of purchase (order #). If the item was not purchased directly through Dexter and Monkey we require proof of purchase from the original transaction.

If we are able to repair your piece, we will issue you an RA number and shipping instructions. Repairs take 1-2 weeks to complete depending on the nature of the repair. We will return your repaired item back to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships. 

All repairs are subject to shipping charges.

We reserve the right to deny unreasonable repairs, returns, and exchanges.